Enhancing Operational Effectiveness for a Healthcare Client.
A healthcare provider needed to improve patient engagement and streamline support. NAVA designed a CX transformation solution that improved responsiveness and satisfaction.
Our Approach
- Self-Service Portals: NAVA created a patient self-service portal for scheduling and accessing information, reducing call volume and improving access to care.
- AI-Powered Chatbots: We integrated AI-driven chatbots for round-the-clock support, helping patients with common inquiries and appointments.
- Real-Time Feedback Mechanisms: Our team implemented feedback systems to monitor patient satisfaction and drive continuous improvements.
Results
- 30% Reduction in Call Volume: Self-service options reduced the load on support staff, improving efficiency.
- Higher Patient Satisfaction: Faster response times and self-service options improved patient satisfaction.
- Enhanced Patient Retention: The improved experience led to higher patient loyalty and engagement with the provider.
