Setting Up a Global Capability Center for Customer Support in Financial Services

A financial services client wanted to set up a GCC focused on customer support to handle increasing service demands. NAVA’s GCC as a Service enabled a quick setup, allowing the client to expand support operations while maintaining service quality.

Our Approach

  • Scalable Customer Support: The GCC handled increased demand while maintaining high service quality.
  • Faster Response Times: Optimized workflows improved customer issue resolution speed.
  • Regulatory Compliance: The setup met financial security and compliance requirements.

Results

  • 30% Faster Setup: NAVA established the GCC faster than traditional setup methods, enabling immediate operational impact.
  • Reduced Overhead: The client achieved cost savings by leveraging NAVA’s infrastructure and centralized management.
  • Improved Customer Satisfaction: The dedicated GCC team provided responsive, high-quality support, enhancing customer experience and retention.