Background

 A leading power solutions provider wanted to establish an offshore center to support product development, streamline operations, and improve customer support. The company sought to expand globally without taking on the full risk of direct setup and required a trusted partner to manage the initial phases of operations.

The company needed to set up a fully operational center quickly while ensuring compliance with local regulations and industry standards. Additionally, they wanted to train a skilled team that could be smoothly transitioned to full company control after the initial setup.

Solution

NAVA Software Solutions implemented a BOT model tailored to the company’s needs. In the Build phase, NAVA set up the center’s infrastructure, recruited skilled personnel, and established operational processes aligned with the client’s objectives. During the Operate phase, NAVA managed daily activities, monitored team performance, and refined processes for optimal efficiency. Finally, in the Transfer phase, NAVA handed over the fully operational center, along with trained staff and comprehensive documentation, ensuring a seamless transition.

Results

  • 30% Reduction in Setup Time: The BOT model enabled faster setup, allowing the company to begin operations within months.
  • Skilled Workforce with Minimal Disruption: NAVA built and trained a talented team, ensuring a smooth handover without productivity loss.
  • Cost-Effective Operations: Shared investment in infrastructure and operations led to cost savings, making the expansion financially viable.