Providing a Patient Platform for a Healthcare Client

A healthcare client needed a digital solution for patient scheduling and records management. NAVA’s Agile approach enabled rapid, user-centered development, meeting strict timelines.

Our Approach

  • User Research and Journey Mapping: We conducted user research to understand patient needs, ensuring the portal was intuitive and accessible.
  • Sprint-Based Feature Releases: Key features, such as appointment scheduling and secure patient records, were released incrementally for user feedback.
  • Secure, Scalable Design: NAVA incorporated security and scalability from the start, ensuring compliance with healthcare regulations.

Results

  • Faster Feature Delivery: The client launched key features on schedule, improving service efficiency.
  • Higher Patient Satisfaction: The portal’s ease of use and accessibility improved patient experience.
  • Increased Scalability: The product’s scalable design allowed for easy integration of additional features.