Unified Human Resources and IT Assistance for a Healthcare Client

A healthcare client needed to streamline its HR and IT functions to improve response times and reduce costs. NAVA’s Shared Services model provided centralized support that enhanced coordination and reduced redundancy.

Our Approach

  • Delayed response times in handling employee and IT-related queries.
  • Redundant processes across multiple departments, leading to inefficiencies.
  • Compliance concerns related to healthcare data security and HR regulations.

Results

  • 20% Cost Savings: Consolidated resources lowered administrative expenses and improved efficiency.
  • Improved Service Quality: Centralized support enabled faster response times and consistent service delivery across locations.
  • Increased Staff Productivity: By reducing administrative burdens, the client’s teams could focus on patient care and other critical activities.