Executive Summary

A prominent provider of industrial power systems sought to expand its offshore capabilities to support scalable growth while maintaining high operational standards. NAVA Software Solutions implemented a Build-Operate-Transfer (BOT) model to establish a fully operational offshore team tailored to the client’s needs. This strategic approach facilitated talent acquisition, streamlined operations, and ensured a smooth transition of control, enabling the client to enhance productivity and reduce costs effectively.

About the Client

The client is a leading company in the energy sector, specializing in the design, installation, and servicing of industrial power systems. To meet growing business demands and maintain a competitive edge, the company aimed to set up an offshore team that could seamlessly integrate with its existing operations. They sought a reliable partner to build, operate, and ultimately transfer this team, ensuring scalability, cost-efficiency, and quality.

Build-Operate-Transfer (BOT) Model Implementation for a Leading Power Solutions Company

Challenge / Business Need

The client needed a skilled, operational offshore team to support various functions, but setting up and managing a new team remotely presented several challenges:

Efficient Talent Acquisition

The client required a team with specialized skills in engineering and support, as well as alignment with its operational goals.

Scalable Operational Setup

Setting up a fully functional offshore team with the right infrastructure, processes, and technology was crucial to handle growing operational demands.

Seamless Transition

The client needed a smooth handover once the team was established, allowing them to assume full control with minimal disruption.

Solution Approach

 

NAVA implemented its Build-Operate-Transfer (BOT) model in three key phases to establish and transfer the client’s offshore team seamlessly

NAVA worked closely with the client to define specific roles, skills, and operational requirements, ensuring alignment with the client’s objectives.

  • Talent Acquisition: NAVA managed the recruitment of skilled professionals in engineering, technical support, and operational roles, assembling a team with the expertise to meet the client’s industry demands.
  • Infrastructure Setup: NAVA provided the necessary office space, IT infrastructure, and secure communication channels, enabling the team to operate effectively from day one.
  • Customized Training Programs: Training modules were designed to align the team with the client’s processes, quality standards, and compliance requirements.

During the operate phase, NAVA assumed full management of the offshore team, handling day-to-day operations and continuously optimizing performance.

  • Performance Monitoring: KPIs were established to track productivity, quality, and alignment with the client’s goals, with regular performance reviews to ensure continuous improvement.
  • Process Optimization: NAVA implemented process enhancements and automation to improve efficiency, ensuring the team operated at peak productivity.
  • Client Collaboration: Regular updates, progress reports, and feedback sessions kept the client engaged and informed, allowing for collaborative adjustments as needed.

Once the team was fully operational and aligned with the client’s requirements, NAVA facilitated a smooth handover of operations.

  • Knowledge Transfer and Documentation: Comprehensive documentation, training, and knowledge transfer sessions prepared the client’s management for a seamless takeover.
  • Gradual Transition of Control: Control of operations was transitioned to the client in stages, allowing them to assume management responsibilities with full confidence.
  • Post-Transfer Support: NAVA provided continued support to address any transition-related challenges, ensuring long-term stability and success for the client.

Implementation and Execution

NAVA adopted an agile approach to product development, ensuring flexibility and alignment with the client’s goals throughout the project. Key implementation phases included. This agile and iterative approach allowed for early feedback and rapid adjustments, resulting in a product that was well-suited to the client’s business requirements.

Requirement Gathering and Design

NAVA worked closely with the client to define detailed product requirements, ensuring the solution aligned with end-user needs.

Development and Testing

Using agile methodologies, NAVA’s team developed and tested each module, including fraud detection, customer engagement, and reporting, ensuring quality and reliability.

Integration and Deployment

The product was integrated with the client’s existing systems and deployed in a cloud environment, ensuring seamless scalability and data accessibility.

Continuous Improvement

NAVA provided post-deployment support and updates, incorporating feedback to enhance product features and maintain alignment with the client’s goals.

Solution Approach

NAVA designed a comprehensive product development strategy tailored to meet the client’s needs. The solution leveraged NAVA’s core services in product engineering, data analytics, and AI-driven product modernization, including:

1. End-to-End Product Development

NAVA managed the entire product lifecycle, from initial ideation and design to development and deployment, ensuring alignment with the client’s business objectives.

2. AI-Driven Fraud Detection and Analytics

Machine learning algorithms were implemented to analyze vast amounts of warranty data, detect anomalies, and flag potential fraud patterns in real time.

3. Scalable Cloud Infrastructure

NAVA built a cloud-enabled infrastructure to ensure scalability and handle growing data volumes, enabling the product to support multiple customers seamlessly.

4. Customer Engagement Modules

Advanced analytics and reporting features allowed manufacturers to gain actionable insights into customer behavior, enhancing customer engagement and satisfaction.

Key Takeaways

Strategic Offshore Expansion:

NAVA’s BOT model enabled the client to expand offshore capabilities without upfront setup complexities, giving them a high-performing team ready to support long-term growth.

Seamless Operational Handover:

The structured transfer process ensured that the client assumed control smoothly, equipped with the resources and knowledge to manage the team independently.

Ongoing Operational Excellence:

With optimized processes and targeted performance metrics, the offshore team maintained high standards, delivering sustained value to the client.

Results and Impact

NAVA’s BOT model implementation delivered substantial benefits for the client, providing them with a fully functional offshore team designed to support scalable growth:

Reduced Operational Costs

The offshore team enabled the client to achieve cost savings compared to in-house operations, while maintaining high-quality standards.

Enhanced Scalability

The client now has a scalable team with the skills and infrastructure needed to support future expansion in a cost-effective manner.

Improved Operational Efficiency

Through optimized processes and ongoing performance improvements, the team achieved high productivity, meeting the client’s operational targets consistently.

Smooth Transition and Full Control

The transfer phase allowed the client to take over operations seamlessly, with complete documentation and knowledge transfer ensuring continuity.

Client Testimonial

“NAVA’s BOT model has given us a seamless path to expanding our offshore capabilities. The team they built operates with efficiency and professionalism, and the transfer process was smooth and thorough. This partnership has set us up for scalable growth.”

Executive, Power Solutions Provider

Next Steps / Future Outlook

With the offshore team fully operational under their management, the client is now exploring additional automation solutions to further enhance efficiency and scalability. NAVA remains available to support ongoing optimization, ensuring the team continues to deliver high-value contributions to the client’s success in the energy sector.