Streamlining Processes for a Healthcare Provider Through Automation

A healthcare client approached NAVA to address challenges with time-consuming, manual administrative tasks in scheduling, billing, and patient follow-up. These manual processes led to high costs and delayed patient care. NAVA provided a tailored automation solution that streamlined these workflows and improved service efficiency.

Our Approach

  • Robotic Process Automation: NAVA deployed RPA to automate scheduling and billing tasks, significantly reducing processing times and manual intervention.
  • Automated Reminders and Follow-Ups: Using automated workflows, the system now sends appointment reminders and follow-up messages, enhancing patient engagement and reducing missed appointments.
  • Process Orchestration: Our team integrated automation across billing, scheduling, and patient management systems to ensure a cohesive, efficient experience.

Results

  • 30% Cost Reduction: Automation reduced administrative costs, allowing the client to allocate resources more effectively.
  • Faster Processing Times: Automated workflows cut down scheduling and billing times, enabling healthcare staff to focus on patient care.
  • Enhanced Patient Experience: Improved communication and faster response times led to higher patient satisfaction and engagement.

This project demonstrates NAVA’s ability to drive efficiency and deliver impactful results through tailored automation solutions.